# Portal Link

The portal link is the contact-facing URL supporters can use to access self-service features.

## When To Use This

Use the portal link when you want to share a self-service page with contacts, add it to your website, or include it in support replies.

## Steps

1. Go to Settings.
2. Open Portal.
3. Copy the portal link.
4. Share it where contacts need access.

## What Contacts Can Do

The portal can let contacts view payment history, access transaction records, and manage Subscriptions when those features are available for their records.

## Admin Notes

Portal access depends on the contact using the same email address connected to their CharityStack records. When a contact cannot see expected activity, check the contact record, payment record, and Subscription record before creating a duplicate contact.

The portal link is useful in support replies, receipt follow-ups, website account-help pages, and staff scripts.